Delivery Information

For a limited period we're offering FREE DELIVERY on all orders over £100 (net of VAT) and FREE NEXT DAY DELIVERY on all orders over £200 (net of VAT). Offer is for UK Mainland only, all other rates remain as detailed below. To claim FREE DELIVERY or FREE NEXT DAY DELIVERY select the relevant option from the dropdown menu in your Shopping Cart. 

 

Next Day Recorded Delivery is available for £5.00 for small packages (to the mainland England, Wales and Southern Scotland).

All orders below £200 net (delivered to mainland England, Wales and Southern Scotland) are charged at £10.00.

A Standard Delivery charge of £25.00 is added to all orders under £300 being delivered to Northern Ireland and the Scottish Highlands.

A pre 12.00 service is also an option for £20 (please note that Next Day delivery from point of order is not guaranteed and is dependent upon your item being in stock).

You can calculate delvery charges by adding the products you wish to purchase to your shopping cart where you will find a choice of available delivery options. Whilst every effort is made to give an acurate quotation at the time of placing your order, errors and exceptions can sometimes occur; Touch Green Telcom reserves the right to change/amend quoted Delivery Charges as required, you will however be contacted if there are any issues regarding the delivery on your order.

Any delivery overseas or within the British Isles but outside the UK mainland, such as Jersey and Guernsey, will need to be arranged prior to the order being shipped. The charge will be dependent on destination and the size/weight of the package, so we will contact you to agree the final delivery charge before the order is shipped. Alternatively, feel free to contact us prior to placing the order to receive a delivery quote.

At Touch Green Telecom we understand how important your purchase is to your business and as such, we aim for Next Day delivery wherever possible. Any product ordered before 4.00 pm on any business day (Monday - Friday excluding Bank Holidays) should be delivered the next business day before 5.30 pm (assuming the item is in stock). Despite our best efforts, it is not always possible to acheive Next Day delivery to non-mainland UK as this is dependent on the accessibility of your address.

Deliveries to Non UK addresses are considered "International Delivery" and as such do not qualify for Next Day. Deliveries to Northern Ireland, areas of Scotland outside of Edinburgh and Glasgow, as well as some isolated parts of England and Wales which cannot be delivered Next Day will be delivered on a standard 2 day service.

Orders received after 4.00pm are dispatched the following day (orders received on a Friday after 4.00 pm will be dispatched the following Monday excluding Bank Holidays, for delivery Tuesday (subject to stock availability).

Though every effort is made by Touch Green Telecom & our couriers to achieve Next Day delivery where applicable, the standard delivery charge does not offer a guarantee that this will be acheived.

Touch Green Telecom relies upon the services of a third-party courier and there are unfortunately occasions (thankfully rare) when the couriers fail to perform the service required and we cannot be held responsible for the late delivery of any items.

If the goods are damaged upon receipt, please call us on 0845 812 3800 or email: info@touchgreentelecom.co.uk within 7 days of receipt. You must contact us to be assigned a returns number. Parcels will not be accepted without a valid returns number.

All prices quoted are subject to VAT at the prevailing rate.